Privacy policy

This policy explains how GroundCore Contractors Ltd (“we”, “us”, “our”) collects, uses and looks after your personal information when you contact us or use this website. We take your privacy seriously and only ask for the details we genuinely need to quote for and carry out your work.

Who we are

GroundCore Contractors Ltd is a contractor offering fencing, landscaping, groundworks and site clearance across Norfolk, Suffolk, Essex and Cambridgeshire. We are registered in England and Wales under company number 14817866. We are the data controller responsible for your personal information.

If you have any questions about this policy or about how we handle your data, contact us at info@groundcorecontractors.com or 07759 874169.

Information we collect

When you get in touch by phone, email, social media or one of the forms on this site, we collect the details you choose to give us. That typically includes:

• Your name
• Your email address
• Your phone number
• The service you are interested in and details about your project
• Your address or the site location, where relevant to a quote

We also store your light or dark theme choice in your browser’s local storage so the site remembers it on your next visit. That preference stays on your device and is not sent to us or used to identify you. Our hosting provider may keep standard server logs, such as IP addresses, for security and to keep the site running.

How we use your information

We use your information to:

• Respond to your enquiry and answer your questions
• Arrange a site visit and prepare a quote
• Carry out and manage the work you ask us to do
• Keep records of jobs, quotes and correspondence
• Meet our legal, tax and insurance obligations

We will not send you marketing unless you have asked us to, and you can tell us to stop at any time.

Our legal basis

Under UK data protection law, we rely on the following lawful bases for using your information: taking steps at your request before entering into a contract, and performing that contract once you book work with us; our legitimate interest in responding to enquiries and running our business; and complying with our legal obligations. Where we rely on consent, such as optional marketing, you are free to withdraw it at any time.

Sharing your information

We do not sell your personal information, and we never share it for anyone else’s marketing. We only share it where we need to in order to run our business, for example with trusted service providers who host this website and handle our email, with professional advisers such as our accountant or insurer, or where the law requires it. Any provider that handles data on our behalf is required to keep it secure and use it only for the purpose we set.

How long we keep it

We keep your information only for as long as we need it: to deal with your enquiry, to deliver and stand behind the work, and to meet our legal and tax record-keeping obligations. When we no longer need it, we delete it or securely destroy it.

Keeping your information secure

We take sensible steps to protect your information and to guard against it being lost, misused or accessed by anyone who should not see it. Only the people who need your details in order to do the work can access them.

Your rights

Under UK data protection law you have the right to ask us for a copy of the information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to ask us to transfer it. To exercise any of these rights, contact us at info@groundcorecontractors.com. We will respond within the time the law allows.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO), the UK regulator, at ico.org.uk. We would ask that you give us the chance to put things right first.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of the page. Please check back from time to time to stay informed.